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Privacy Policy

Effective Date: January 1, 2024

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, request travel planning services, or contact us. This includes:

• Personal identifiers (name, email address, phone number)
• Travel preferences and requirements
• Payment information (processed securely through third-party providers)
• Communication records and feedback

2. How We Use Your Information

We use your information to:

• Provide personalized travel planning services
• Communicate about your travel arrangements
• Process payments and manage bookings
• Improve our services and customer experience
• Send marketing communications (with your consent)

3. Information Sharing

We may share your information with:

• Travel service providers (hotels, airlines, tour operators)
• Payment processors and financial institutions
• Legal authorities when required by law

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

You have the right to access, update, or delete your personal information. You may also object to processing or request data portability. Contact us at [email protected] to exercise these rights.

6. Contact Information

For privacy-related questions, contact us at:
Email: [email protected]
Phone: +1 (415) 555-0187
Address: 2847 Union Street, San Francisco, CA 94123, USA

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Terms of Service

Effective Date: January 1, 2024

1. Acceptance of Terms

By using Genuine Vacay's services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our services.

2. Services Description

Genuine Vacay provides personalized travel planning services, including itinerary creation, accommodation booking, and travel support. We act as an intermediary between you and travel service providers.

3. Booking and Payment

All bookings are subject to availability and confirmation. Payment terms vary by service provider. Cancellation policies depend on individual supplier terms and will be clearly communicated before booking.

4. Client Responsibilities

You are responsible for:

• Providing accurate information for bookings
• Obtaining necessary travel documents
• Following health and safety guidelines
• Reviewing and understanding supplier terms

5. Limitation of Liability

Genuine Vacay's liability is limited to the fees paid for our services. We are not liable for actions of third-party service providers, travel delays, or circumstances beyond our control.

6. Dispute Resolution

Any disputes will be resolved through binding arbitration in San Francisco, California, under California state law.

7. Contact Information

For questions about these terms:
Email: [email protected]
Phone: +1 (415) 555-0187
Address: 2847 Union Street, San Francisco, CA 94123, USA

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Cookie Policy

Last Updated: January 1, 2024

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and analyzing site usage.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility.

Analytics Cookies

We use analytics cookies to understand how visitors interact with our website. This helps us improve our services and user experience.

Marketing Cookies

These cookies track your online activity to help advertisers deliver more relevant advertising or limit how many times you see an ad.

Cookie Preferences

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Contact Us

For questions about our cookie policy:
Email: [email protected]
Phone: +1 (415) 555-0187

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DMCA Policy

Effective Date: January 1, 2024

Digital Millennium Copyright Act Notice

Genuine Vacay respects the intellectual property rights of others and expects users to do the same. We comply with the Digital Millennium Copyright Act (DMCA) and will respond to valid takedown notices.

Filing a DMCA Notice

If you believe your copyrighted work has been used without permission, please provide our DMCA agent with the following information:

• Your physical or electronic signature
• Identification of the copyrighted work claimed to be infringed
• Identification of the material that is claimed to be infringing
• Your contact information (address, phone, email)
• A statement of good faith belief that use is not authorized
• A statement of accuracy under penalty of perjury

DMCA Agent Contact Information

Send DMCA notices to:
DMCA Agent: Legal Department
Genuine Vacay
2847 Union Street
San Francisco, CA 94123
Email: [email protected]
Phone: +1 (415) 555-0187

Counter-Notification

If you believe material was removed in error, you may file a counter-notification with the same contact information above, including:

• Your physical or electronic signature
• Identification of the removed material
• A statement under penalty of perjury that removal was a mistake
• Your consent to jurisdiction of federal court

Repeat Infringer Policy

We may terminate accounts of users who are repeat infringers of intellectual property rights.

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GDPR Compliance

Last Updated: January 1, 2024

Your Rights Under GDPR

If you are a resident of the European Union, you have the following rights regarding your personal data:

Right to Access

You can request access to your personal data and information about how we process it.

Right to Rectification

You can request correction of inaccurate or incomplete personal data.

Right to Erasure

You can request deletion of your personal data under certain circumstances.

Right to Restrict Processing

You can request that we limit how we use your personal data.

Right to Data Portability

You can request a copy of your personal data in a machine-readable format.

Right to Object

You can object to our processing of your personal data for direct marketing or other purposes.

Legal Basis for Processing

We process your personal data based on:

• Your consent for marketing communications
• Contract performance for travel services
• Legitimate interests for service improvement
• Legal obligations for record keeping

Data Retention

We retain personal data only as long as necessary for the purposes outlined in our Privacy Policy or as required by law.

International Transfers

When we transfer data outside the EU, we ensure appropriate safeguards are in place through adequacy decisions or standard contractual clauses.

Exercising Your Rights

To exercise any of these rights, contact us at:
Email: [email protected]
Phone: +1 (415) 555-0187
Address: 2847 Union Street, San Francisco, CA 94123, USA

Supervisory Authority

You have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal data appropriately.